Top Quality Excursions @ Unbeatable Prices

 

Call us

Spain: +34931807009

USA Toll Free: 18558950160

 

Text us

SMS: (813) 730 4999

Whatsapp: +34622536941

 

Email

[email protected]

 

We answer in English during Barcelona office hours

Privacy Policy

» Click here for Terms & Conditions

In short

Unless you explicitly give us consent to do so, we will never sell or forward your personal data to anyone – ever.   We will not send you unsolicited emails and you will not receive any ‘newsletters’ or other promotional material not related to your services with us.  We are a tour company – not a spy agency… 😀

What Information Do We Collect?

When you visit our website, our servers automatically recognize and collect your IP address. In order to purchase our tours or services, it is necessary for you to disclose personal information including your name, address, email address, phone number, credit card details and other identifying information.  This is required in order for us to process your order and provide you with services. If you do not wish to provide personal information we may not be able to confirm your reservations or fulfill your booking.  In some instances we may also ask for personal demographic data such as your country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

Cookies, and How We Use Them

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you. At BarcelonaDayTours.com we make limited use of cookies to store your preferences, record session information, collect information on how you visit and access our website, and to tailor our web pages to your needs. We do not use cookies to identify specific users for marketing purposes. We do not match cookies to your purchase information, and we do not use cookies to track your movements after leaving our website. Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our website.

How We Use Your Personal Information

We use your personal information in the following ways:

  • To provide you information relating to a request you made about our tours and services
  • To fulfill your booking in the best way possible for you
  • To ensure you are correctly billed
  • To measure and track demographic details about our customers

Some of the personal information we collect is shared with our service partners (e.g. other tour operators) who are directly involved in fulfilling the reservations you made with us. We only provide our service providers with your name and contact details (if you provide them – e.g. your hotel name for pick-up and drop-off, your phone number, etc).  We do not provide any other personal information. If you decide to submit any personal information directly to a service provider, we recommend that you review the service provider’s privacy policy directly.

We also use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by our marketing company on this website. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of information our customers prefer to read. Although our marketing company logs the information coming from our website on our behalf, we control how that data may and may not be used.

Rest assured that unless you expressly authorize us to do so, we do not share your personal information with third-parties who are not involved in fulfilling your booking with us or who are not contracted by us.

Email Communications You Can Expect to Receive

With the exception of emails confirming registration, emails that include service information, and emails relating directly to a booking made on our website, we will not send any other emails not relating directly to our services.  Please note that emails related to your registration and transactions include emails to allow you to review your booking and tour experiences with us, administrative messages, and surveys related to either your account or your transactions.

Our Distribution Partners and Suppliers

Our tours are made available through our distribution partners. This Privacy Policy should be read in conjunction with the privacy policies of our distribution partners, which may differ from our Privacy Policy. You should also be aware that some service suppliers and some of our distribution partners may need other personal information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the relevant supplier’s or partner’s Privacy Policy only, if we do not collect this information from you directly.

Our Security and Storage Measures

We are committed to maintaining the integrity and security of your personal information. We use industry-standard encryption protocols when receiving and transferring your personal information. In fact, when you send personal information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).  However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. We will not be held responsible for events arising from unauthorized access to your personal information. We rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then investigate whether the security breach was related to the data transmissions from or to BarcelonaDayTours.com and let you know what steps can be taken and have been taken to rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required. Please note: we do not store your financial details. In the case that we obtain your financial details over the phone, we do not keep these details for future reference after the transaction is complete.  All financial information is physically shredded through a Fellowes SB-89C shredding machine.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products and as such from time to time our Privacy Policy may be reviewed and revised.  We reserve the right to change our Privacy Policy and post the changes on our website (here). We will only use your personal information in accordance with the Privacy Policy in effect at the time we collected your personal information.

Contacting Us

For some services you can access and update your registration and personal information online. To correct or update any other personal information, or if you have questions about our Privacy Policy, please email our Privacy Officer at [email protected]

Further Information About Privacy Laws

There is no single global entity that regulates personal information online. Instead, we made a conscious choice to follow the privacy guidelines as established by law in major markets where we operate and where we have offices.

» Click here for Terms & Conditions